OF THE
TIMES

One of the most significant problems is the level of calls people are getting. People regularly say they feel harassed and bullied by us. I often call someone who says that they have just put the phone down on another contract tracer and while I'm on the line more calls are coming in.
I'll give some examples to explain why this happens.
Tier 2 call handlers are tasked with speaking to someone when they test positive to take the details of everyone they've been in contact with two days prior to the onset of their symptoms, up to the time they began their 10-day isolation.
Tier 3 operatives (me) then call all these contacts to tell them to isolate for 14 days.



Big Government Bans Supermarkets from Selling 'Non Essentials' in Lockdown Wales
Wales's First Minister Mark Drakeford has said that supermarkets will not be able to sell 'non-essential' goods like clothing during a 17-day lockdown.
From 6 pm on Friday to midnight on November 9th, Wales will see many retailers close, apart from shops which sell food like supermarkets, as well as pharmacies and off-licences.
Comment: On top of all that, ex-Brexit Secretary David Davis has revealed that test and trace companies are immune from penalties for failure: there are no penalty clauses in the contracts. Which in itself is ridiculous, because their target quotas designed to 'stop the spread' are useless, and what numbers they do have are full of duplicates, as the whisteblower above points out.