On May 2, Rane Baldwin checked into American Airlines Flight 5389, leaving Kentucky for Charlotte, N.C. Baldwin, a black woman, and her friend Janet Novack, a white woman, were traveling together, and
both had first-class seats because Baldwin bought and upgraded the tickets. But unfortunately for Baldwin, she was literally moved to the back of the plane.
In an interview with
The Root, Baldwin said that the flight got off to a bumpy ride, even before takeoff, when the ticket agent scanned her first-class boarding pass and then handed her a ticket that showed her seat was at the back of the plane. Baldwin said that the agent didn't offer any explanation until she questioned him. She said that she was then told that she had been assigned a new seat because a plane change left fewer first-class seats. However, Novack's seat wasn't changed.
As Baldwin and Novack boarded their flight, Baldwin said, she tried to complain to the flight attendant but was completely ignored, unlike Novack. But even when Novack decided to move from first class to sit with Baldwin in the back of the plane, another flight attendant offered Novack another seat elsewhere.
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