© AFP/Getty ImagesLawsuit: Bank of America is being sued by a widow who said she was harrassed by constant phone calls after the death of her husband
Deborah Crabtree, from Honolulu, Hawaii, is suing the bank after she said she was called by debt collectors as often as every 15 minutes including during the wake for her husband.
According to papers filed in Hawaii, Mrs Crabtree told the bank that she would pay the debt as soon as she received her husband's life insurance pay out, but the bank continued to threaten to foreclose on her home.
The bank told the widow that it was unable to stop the calls until the debt was paid as they were computer generated.
Mrs Crabtree claimed that the calls began the day after her husband died of cancer.
She told the bank that she only had $5,000 cash to hand, which was needed for food and to bury her husband, but debt collectors told her that she must use it to pay them.
Mrs Crabtree said she and her family spent her husband's wake repeatedly hanging up the phone on calls from the bank.
The bank demanded evidence that her husband was dead, but after this was sent the bank allegedly said it had been lost.
It is also claimed that the bank started to ask to speak to Mrs Crabtree's husband, even though she repeatedly told them he was dead.
And people seem surprised. How often is it that some stupid company is only treating its customers in the manner that some stupid (programmed) computer tells them to. And the more of these that are involved, the more mess results.