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Uber is a rideshare and taxi service headquartered in San Francisco, United States (U.S.), which operates in multiple international cities. The company uses a smartphone application to receive ride requests, and then sends these trip requests to their drivers. Customers use the app to request rides and track their reserved vehicle's location. As of August 29, 2014, the service was available in 45 countries and more than 200 cities worldwide, and was valued at US$18.2 billion.
Upon inception, Uber offered only full-size luxury cars for hire, and the "UberBlack" title was adopted for the company's main service (named after the "black cars" private transportation services in New York City. In 2012, the company launched its "UberX" program, which expanded the service to any qualified driver with an acceptable vehicle. Due to a lack of regulation, Uber can offer lower fees, so the service has become extremely competitive with traditional taxi services, expanding Uber's appeal to a broader cross-section of the market.
Uber is the subject of ongoing protests from taxi drivers, taxi companies and representative bodies who believe that ridesharing companies are illegal taxicab operations that engage in unfair business practices and compromise passenger safety. As of September 2014, protests had been staged in Germany, France and England, among other nations, while incidents involving passengers have been documented. Uber also continues to resolve issues with governmental bodies, including those of the U.S. and Australia.
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