In a glaring dereliction of duty, a former 911 operator faces criminal charges after reportedly admitting to hanging up on thousands of callers requesting emergency assistance. Due to her incompetence, a robbery victim died after the 911 dispatcher immediately hung up on a witness reporting the crime.
On March 1, Buster Pendley called 911 after his wife collapsed and lost consciousness due to a blood clot in her lungs. While trying to perform CPR with one hand, Pendley dialed 911 with his other hand.
"The 911 operator answered the phone, and she said, 'This is Crenshanda, may I help you?' Wife's passed out I need an ambulance," Pendley told
KPRC2. "She said OK, and she hangs up on me."
After making a second call to 911, Pendley was able to request an ambulance to save his wife. Still enraged due to the fact that a lazy and incompetent 911 operator nearly killed her, Pendley's wife, Sharon Stephens, recalled, "I was furious cause he didn't tell me what happened, cause I would have, I mean I would have gotten from my hospital bed and gone to 911 and find out who did that to me."
Comment: Speechless.