Sons of Maxwell battling airline over incident in 2008, when he alleges his guitar was broken during a tripWhen Halifax's Dave Carroll got off his United Airlines flight last spring and discovered his $3,500 custom-made guitar was severely damaged - allegedly by overzealous luggage handlers - at first he was mad.
When the airline's customer service team gave him the runaround and refused to address his complaints to his satisfaction, he was incensed.
But in typically Canadian fashion, the songwriter decided to be the nice guy, shrug off his anger, and instead wrote a song about his experience.
As of Wednesday evening, that song,
United Breaks Guitars, was the most popular music video on YouTube with about 150,000 views, and to his shock, his phone rang and rang and rang all day, with calls from across the continent.