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"Basically, what I do all day is look at people's bank statements," said Michael Lewis, 46, who works as a financial crime specialist at Wells Fargo in Chandler, Arizona... "I have kind of an unique experience knowing how America spends its money and knowing how broke everyone is."As The Guardian reports, the quotas, first exposed in a lawsuit filed by a long-term Wells Fargo customer, David Douglas, have led to at least 30 employees opening duplicate accounts, sometimes without customers' knowledge, in order to inflate their sales numbers. The 30 employees have been fired, according to the Los Angeles Times. The quotas, however, persist.
While Lewis has no quotas to fill himself, he said he is affected by those imposed on the personal bankers.
"It does affect me in the sense that [the customers] will call and dispute an internal charge - like a travel insurance charge - that they never signed up for, and then we will have to address that," he said. "People claim that they have been signed up for bank services that they never agreed to, like overdraft protection."
Lewis has "no concrete proof" that bankers are signing up customers for these services without their knowledge in order to meet the quotas, but "that is the assumption", he said.
A number of Lewis's coworkers at the call center have previously worked at the banks and were subject to the quotas. "What I see a lot is a sense of relief that they have made it out of the bank," said Lewis.
Comment: Does something about this report seem contrived? Well, like all of it? Wow, those ISIS guys are really busy. If this were true, this story would be splashed all over the media in big bold black letters and would suck all the air out of the newsroom. However, having "vented" that, there is this little military exercise upcoming that you may have heard about, Jade Helm 15, in nine US states. "They" say it is a test, but is looking a lot like the real thing. Troops are to operate undetected amongst civilian populations, while Green Berets, Navy Seals, and the 82nd Airborne Division perform military maneuvers from July 15-September 15 with all their heavy equipment, classifying several states as hostile territory. Marshall Law and your local internment camp await. Trial run? For two months?