Tim Soong turned to satire after BA managed to wreck his wedding plans by losing his luggage, leaving he and his best man, Andy Baynes, without their suits. His fiancée, Sokha Nhim, was also left minus her dress.
The 29-year-old decided to take revenge by filming a covert video in Terminal 5 after claiming the airline denied him compensation.
He and Mr Baynes, 31, join a group of bored-looking schoolchildren poking fun at the travails of British Airways £4.3 billion new home at Heathrow with its delayed flights, long queues and faulty lifts.
The video they made about the airline has become a runaway success on the video-sharing website YouTube and the song, which is likely to be released as a single, is getting repeated plays on London radio stations.
Mr Soong pulls no punches in his lyrics: "The news ain't good. I'm stuck in a queue. After 15 hours, it still hasn't moved. They lost all my bags. They lost my wife too.
"I asked an official what's going on but she didn't seem to know exactly what's wrong - something about robots and a luggage machine.
"And did I know this building was opened by the Queen?
"Well that's really interesting but I should be on holiday in Italy - Vespas, ciao and fettucine.
"I'm surrounded by airport insanity."
Mr Soong, an electrician from Kennington, south London, said he was determined to wreak revenge after the airline threw his wedding plans into disarray in November 2006.
Even though their clothes turned up in the "nick of time" for the ceremony in Pisa, the wedding party ran up a number of additional bills.
"When I got back to England I demanded compensation and they agreed to refund the cost of the flights and our hotel accommodation in Pisa," said Mr Soong.
"But I then heard nothing apart from being sent a survey asking how satisfied I was with their customer service after they had resolved my complaint.
"I pointed out that they hadn't and have heard nothing since."
However a British Airways spokesman claimed the airline's customer relations team was in touch with Mr Soong shortly after the trip.
"We apologised for the inconvenience Mr Soong experienced and requested supplementary information so that we could issue compensation but our customer relations department received no reply."
The debacle which followed the shambolic opening of Terminal 5 last month has also spawned an internet game in which Willie Walsh, the airline's chief executive, tries to load bags onto the carousel without being hit by a luggage trolley.
Well, you have to admit that they made pretty good and funny video. A creative answer to bureaucracy and general craziness.