
© REUTERS/Elijah NouvelagAlexa has passed the creepy line: Consumers might not realize that some of their most sensitive conversations are being recorded by Amazon’s devices, information that could be highly prized by criminals, law enforcement, marketers and others.
Millions of users of Amazon's Echo speakers have grown accustomed to the soothing strains of Alexa, the human-sounding virtual assistant that can tell them the weather, order takeout and handle other basic tasks in response to a voice command.
So a customer was shocked last year when Alexa blurted out: "Kill your foster parents."
Alexa has also chatted with users about sex acts. She gave a discourse on dog defecation. And this summer, a hack Amazon traced back to China may have exposed some customers' data, according to five people familiar with the events.
Alexa is not having a breakdown.
The episodes, previously unreported, arise from Amazon.com Inc's strategy to make Alexa a better communicator. New research is helping Alexa mimic human banter and talk about almost anything she finds on the internet. However, ensuring she does not offend users has been a challenge for the world's largest online retailer.
Comment: An excerpt of Der Spiegel's apology. One hopes they've learned a lesson about partisanship in journalism.