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I fear it's the tip of a very large iceberg.
I was caught up in this latest fubar. Bought several tubs of this tainted hummus from Morrisons (although it could have been any one of a dozen or so supermarkets/stores that source this product from Zorba Delicacies Ltd.)
Developed fever, diarrhoea, horrid gut pain etc within a day of eating the stuff last month. Still recovering.
Several weeks after my purchases, got an email from Morrisons telling me not to eat it and return it for a refund. Shutting the stable door after the horse had bolted.
This is the THIRD time this year that I've been poisoned by food bought from a supermarket. Never before in the whole of my life have I had such an experience in the UK or abroad. Supermarket food has always been safe here in the UK.
Until the last few years. You're right, SOTT, this dodgy food problem is increasing.
I was so vexed after the salmonella bout - my third episode of Big Food inflicted illness this year - that I spent a whole day going through official channels trying to make a formal complaint. I was signposted all over the place. I spoke with 8 people in local authorities, Citizens' Advice, Trading Standards, Environmental Health etc. I found out that there is a huge bureaucracy ostensibly set up to 'protect' consumers.
These official people were all remarkably kindly, engaged, sympathetic and supportive on a personal level. But, it turns out that they can't formally support consumers nor effectively protect us.
Turns out that the only redress consumers have is either to sue the supermarket (totally beyond the means of the vast majority of consumers) or write a formal complaint to the CEO which will be ignored or given a brief acknowledgement and faux apologetic denial.... you're on your own with the illness, the injuries and life disruption they inflicted on you. It all works in producers' and retailers' favour.
Morrisons did better than most. Under the law, retailers don't have to contact customers. The only thing that retailers are required to do is put a notice up in their shops. Who goes looking for little notices about bad food when they go shopping?
But, having taken all my details, refunded the product costs and given me loads of reward points, I got another email from them to assure me that withdrawing the product was merely "precautionary" so that should "set my mind at rest"...more slamming of stable doors post facto! And a disappointing attempt to spin the reality that perhaps many thousands of Brits were made ill by this tainted product.
I discovered that Big Food retailers operate a 'positive release' strategy. That is, the product may be tainted but we'll put it out for sale and see what comebacks there are. "Oh", I said to the very pleasant Environmental Health Officer who told me this, "You mean, we're guinea pigs!" 'Yes, that's right." she agreed ruefully.
You're completely correct, SOTT. There is something very badly wrong with the UK's retail food industry. And it is indeed worsening.
Big Food now seems to operate rather like the UK's public services: imperiously careless, take it or leave it, beyond accountability, based on probability/ statistics and not humanity etc., literally ad nauseum.
In the perpetual war between retailers, the customer is now no more than a cash cow, and just as disposable when it falters. There's always another pasture to milk, there's always another frankenfood concoction to tempt and con us with.
Simultaneously, we mere customers are treated like mindless territory that has to be conquered and stolen away from opponents. We mere customers are trodden all over back and forth as the foodsters cut and thrust, swinge and slash at each other. All the while, sourcing their arms from the same small pool of, de facto, equally untouchable manufacturers. The casualties are always the increasingly disempowered customers.