PayPal have been in touch, have apologised sincerely and have promised to change whatever they need to internally to ensure this can’t happen again. I just hope more orgs can apply empathy and common sense to avoid hurting the recently bereaved.

— 𝙷𝚘𝚠𝚊𝚛𝚍 𝙳𝚞𝚛𝚍𝚕𝚎 (@hdurdle) July 10, 2018