
WH Smith put the honesty boxes in shops in train stations and airports to allow shoppers to pay quickly
They were heralded as a demonstration of the travelling public's integrity.
But after introducing honesty boxes to help time-pressed customers quickly pay for their newspapers, retailer WH Smith has discovered some shoppers can no longer be trusted to pay the correct amount.
The company installed the boxes at around 60 train station kiosks and airport shops nationwide, after a trial at two branches showed sales had risen and checkout queues had shrunk dramatically - with no increase in shoplifting.
But the store has now removed around a third of the boxes, which were sited near store newspaper racks and near store exits for customers who needed to buy a newspaper or magazine in a hurry.














Comment: There is an interesting discussion on our forum here about this very issue.