
The California city of West Sacramento decided to spy on its citizens, becoming the first American city to utilize social media to do so.
It's not uncommon to complain on social media about such a city. But now, West Sacramento is the first city in the nation to monitor social media accounts to see what residents are saying about the city. City officials claim that they're implementing the online tracking tool to 'listen more' to their citizens, and that it's 'good' for the citizenry. However, it seems like they're just doing whatever they want, and it's almost a surprise that the city alerted its citizens to the monitoring plot.
The city is using a system called Zencity, which is designed to crawl through social media posts on Facebook, Twitter, and Instagram, and find out what residents are saying about their city.
It sorts through topics of conversation on the various social networking sites, and determines what is trending, and whether it is positive or negative.
Then it provides a snapshot of the content to city leaders.














Comment: Wouldn't it be simpler and far less expensive for the city to have an online platform for citizens to share information and their concerns? Only if one assumes that the stated reasons for establishing the tracking system are valid.