The Augusta Chronicle
Tue, 11 Jun 2013 18:12 CDT
Garage with partially open door.
A new radio system being installed at Fort Gordon to enhance emergency communications across the area is causing mass frustration with hundreds of homeowners who have been locked out of their garages because of jammed remote-control signals.
The confusion started last week when Fort Gordon unexpectedly upgraded its land-mobile radios to a 390 megahertz bandwidth, the same frequency used in automatic garage door remotes.
As a result, nearly 500 residents have called or visited the Overhead Door Co. of Augusta to complain about garage doors that fail to open and close on command.
"It's about to kill us," Billy Sheppard, the service manager at the company, said of the business's increase in calls.
Though Sheppard said most complaints have been reported along Gordon Highway, faulty remotes have been encountered as far as 15 miles away from Fort Gordon.
Jason Milford lives on William Few Parkway in Evans and enters his home through the garage, where his wife parks her car. He thought boxes blocking ground sensors were the root of the problem, but he was wrong. The problem persisted after clearing the area around the alarms.
"On Sunday, I came home, sat in front of the garage in my car and pressed the remote seven or eight times before the door finally opened," Milford said. "I was not even 10 feet away."